Loma Linda University Faculty Medical Group - Palm Imaging

If I can rate no stars I would A horrible experience Let me start with scheduling an appointment It took me a whole minutes to schedule the appointment I sent the order I was provided via link from scheduler verbal insurance info and everything else they asked for Later I received a text about my appointment to completed entering providing pictures my ID insurance and order I received in the portal which I did Its appointment day and I get there minutes before my appointment as requested The receptionist proceeds to ask me for my order which I had provided in the portal and when I scheduled the appointment and in the portal She informs me the order needs a code so she needs to contact my doctors office She gets in contact with the office and they send the order She informs me at am I will be seen by because tech is at lunch now I get called up at pm and Im being told the order is wrong and they cannot see me I am very upset All of this could have been avoided if they verify before a patients appointment if correct orders have been received She gave me the fax and fax was received at am but notified me I couldnt be seen until pm Ive been to other Radnet locations or imaging locations where they prep everything prior Apparently at this location they wait until you get there to see if you have the order or if they received anything I call that pure laziness and not professional I missed a day of work to not be seen in the end I could have been cancelled the day prior Even though correct order was not placed by my doctor and Radnet could have reviewed prior I would have completely understood if I was rescheduled while they received the correct order They could have taken the appropriate steps instead of getting the order while Im there and telling me Im going to be seen and waiting Then telling me Im not going to be seen Going back and forth with the front office receptionist while another one starts going back and forth with me when she apparently doesnt know whats going on or cares from the attitude Never going back to this location and I hope management fixes this issue It not only make the office look bad but staff and management Shame

The receptionist is very rude and unprofessional not only does she have an attitude to her she also is rude to customers There was a lady in front of us and the receptionist was in the back just chatting it up in the back rather than being on post helping customers and we were waiting She comes to the customer and she literally tells her to wait and goes back like her conversation was possibly more important than helping the front like she should be She helps the lady in front of the line she proceeds to help the gentleman in front of me and my mom and she gives the guy an attitude and he proceeds to say ok and went to take a seat She gets to us and same energy so I gave her the same back If you dont know how to talk to people you should have chose your job wisely She needs to be mindful that she is a front desk reception your conversation can wait till you have no one at the desk This is the worst imaging center and these people need to fix their attitude Not only that but they accepted a walk in and he was in and out automatically while there was some of us that have appointments What service is that

I hardly ever leave reviews but WOW Eunice was an angel I came in for my Breast MRI and it was my first time ever getting one so I was very nervous and anxious on the verge of tears and Eunice was the absolute best she walked me through everything made me feel safe and relaxed and reassured me that everything was going to be okay As someone who has severe anxiety I whole heartedly appreciated that Please give that girl a raise her customer service skills were amazing