East Valley Family Medical

I cannot say this more seriously Do not go here Its dirty and dead inside The front desk staff are nice but the doctor was HORRIBLE He spent maybe min with me Didnt actually look at me the entire time and didnt check my throat even though I was there for a throat infection When I told him I had been rapidly loosing wieght due to the infection he said good And left The nurse came into to schedule the next appt immediately which I obviously didnt schedule I ended up having to go to urgent care to get antibiotics and the next doctor I saw at much better office said the infection was quite bad and wouldnt have been so bad if I had actually been treated earlier I had lost lbs and looked like a ghost by that point WORST DOCTORS EXPERIENCE I HAVE EVER HAD Go here if you want ZERO treatment

Numerous negative experiences at this clinic I recently discovered that they use an answering service so youre not actually talking to the office when you call in They also show their hours until PM but on at least separate occasions they have stopped answering their phones after about PM On my most recent visit they told me that they were submitting a prescription to my pharmacy for me They did not do so on that day and I called back the following morning and they forwarded a message to my provider to look into it Two more subsequent calls in the same day and absolutely no response I am still waiting for this prescription to be submitted On my last visit I had routine blood work done When the results came back they called me to tell me that my results were in and they were ready to set up my appointment to have those results read to me I told them that I just wanted the results of my blood work and to avoid an appointment because it is a copay every time I visit them They stated that they were unauthorized to read the results to me and the only way to get them was to schedule an appointment So I was left with the option of either paying to get the results that I had already paid for or not knowing my results I believe HIPAA expressly forbids this kind of practice holding your medical records hostage even though you have already paid for the service and yet they did it anyway

They may have the greatest providers but Ill never know Phone number goes to a foreign call center Called on to establish as a new patient For a place that touts itself in same or next day appointments soonest I could get in was So much for samenext day appointments Got a call from the same call center on saying they had to reschedule the appointment to O said that was unacceptable as we both made a commitment for Was promptly told they were going to cancel my appointment Which now is a good thing If you cant even keep appointments that YOU made who knows how the rest of the practice is managed Is that done from another country as well