Reflections (formally in basildon bus station)

My first visit to Reflections today I had highlights and a cut very happy with the results All ladies were welcoming and chatty They all done a great job I will be recommending them to my friends and family

Went in today for a cut blow dry and straighten Everyone is so welcoming I am over the moon with my hair A great price too

Absolutely disgusted in this place paid for my partner to have her hair done by the girl called Summer for my brothers wedding Bare in mind Summer is supposed to be one of her best friends from childhood Paid for full head of highlights and cut and blow dry but only got half a head of highlight At the time she showed the cut my partners hair was down so she couldnt see the hair underneath at the back of the head Once she got home and put her hair up she realised that the back hadnt been done at all and the roots are terrible She very politely addressed this to Summer and was rudely deleted and blocked from being able to message After messaging through a different method Summer finally replied and refuses to fix the issue without further payment from my partner and also says she wont be able to do so until October but only with further payment This is months away and not acceptable Summer offered an refund for giving a client something totally different to what was asked for days prior to a wedding now forcing us to fork out another to get the hair done by someone who is actually professional at their job Do yourself a favour save your money and save the embarrassment hair should always be done perfect st time around and if it isnt as requested it should be fixed free of charge as soon as possible This was refused Absolutely unprofessional unacceptable behaviour