Lioes Automotive Service

ALOHA SPIRT Lioes is the best They are family oriented and really the best expert mechanics in our neighborhood They did a complete job on a prepurchase inspection I was going to buy They advised me to keep looking I expect to pay for great service pulling a skilled mechanic away from his job to review and analyze the car i was looking at I have serviced my cars here before and always the best job done They are busy and to my surprise they gifted me such Aloha spirit and Uncle didnt charge me as a repeat customer for the pre inspection They charge to for inspection So this was so kind generous and wow I was so touched THANK YOU UNCLE AND OHANA for being so caring and kind So grateful for all of you Mahalo Margaret

If you need slight work done quickly this place can do it It will be slightly overpriced though so make sure you have them give you a detailed invoice before you agree to have the work done Ask for pictures of your vehicle before during and after the service They will not do either of these things without being pressed to do so even though they absolutely should They will wait until after the service is done to show you an itemized bill and certainly expect you to pay for it all without a fuss Lioes as a whole wasnt an awful experience They always fit me into their schedule very quickly and got the work done within a day although I didnt have any major repairs done here They charge more per hour than other shops in the area and do not provide prepurchase price breakdowns to customers before the work is approved I was met with an egregious bill after getting some fluids changed that had they provided me with an invoice like any reputable service provider would Id have spread out over time as none of the work was critical Of course its also my responsibility to be diligent as a buyer however this does not excuse their decisions

Im really disappointed with the service I received here Before bringing my car in I called to confirm they had time that day to take a look at it I was told they did so I arranged my schedule took time off work and dropped the car off early in the morning By late afternoonclose to their closing timeI still hadnt heard anything When I went back to check in person I was told they hadnt even looked at my car yet The explanation I got was that this is just how it is and that customers are expected to drop off their cars and potentially wait an entire day with no update even if they were told differently over the phone The lack of communication and disregard for customers time is really frustrating I lost a whole day waiting for something they never even started Based on this experience I cant recommend this shop and wont be returning