Downtown Towing Inc.

My daughter recently had her first accident she was obviously upset but thankfully unhurt We were so lucky with the company that came to her rescue Craig treated my daughter and her friend like they were his own children calming them down and making sure they were okay He towed the car to his shop that evening even driving them home from Brooklyn to Queens What company does that He wouldnt even accept a tip I went to the shop the next day to look at the car and met Marc who went over the damage with me and let me know the car would most likely be deemed totaled I did not get charged a storage fee while waiting for the insurance adjuster to look at the car While my interaction was limited I felt everything was fully explained to me If I am in need of these services in the future I will contact Downtown Automotive

I really tried to give these people the benefit of the doubt but at every step my experience with this TOWING company gets worse and worse Lets start off by saying they are a Towing company NOT an auto body shop I brought my car here after an accident and have regretted every day since They literally put SHEETROCK screws into my Audi because of horribly the bodywork was done to whomever they contracted it out to I will have to take it to another shop to have their work corrected As much as I want to avoid court I will have to They do not take my calls nor return them AVOID THESE PEOPLE AT ALL COSTS In reply to this post Downtown Automotive says that part of repair was not covered by my insurance yet I took the car to another repair shop and got the repair approved and completed with in a week This place is just bad news

I called them to tow my car from the NYPD The tow truck driver looks like he just went out of prison such a horrible man I literally have nightmares from him