122 Hairdressing

I came to Neto after growing out my roots for a year to protect my hair from the damage Id caused by years of bleaching I was very clear in the consultation that I wanted to keep my natural root for a lowmaintenance livedin look and just brighten the ends and faceframing pieces with creamy blonde highlights Unfortunately the result did not reflect what I asked for Rather than preserving or enhancing my natural contrast he removed it entirelyby applying bleach to my roots which was the exact opposite of what I wanted both aesthetically and in terms of hair health The faceframing brightness I requested was lost and the overall result felt flat and muted I was devastated that after a year of growing out my roots hed just gone ahead and put bleach on them When I contacted Neto that same day to express my concerns he declined to offer a correction despite his own terms stating that client satisfaction is the goal and that all issues would be addressed Instead he insisted there was nothing wrong with the outcome and refused to explore any way to put it right I fully understand that inspiration photos are a guide but the photo I showed him was of someone with natural roots like me and he had ignored this completely Sadly I didnt feel heard or supported and I left with a result that didnt suit me and that I now need to wait another year to grow out my roots

Ive been coming to this salon for years Grant Haley make me feel at home and Haley has always done such a brilliant job with my hair through my many colours I always come away with perfect highlights

Grant is an absolute legend and hes really a mate more than anything with great people skills and even better hair cutting and styling skills Thanks mate I am so happy I found such a lovely family run business in the area