Addlestone Gent

Awful experience here today with my son Been a loyal customer for years and today when my son asked for a few hairs on the chin to be trimmed which they always do the owner continued to use the trimmer and blade on his face and neck and kept asking him if he wanted more areas done He managed to say no to the eyebrows but felt uncomfortable as didnt ask for a beard and face trim He hardly has any facial hair and he is a regular customer that just has a hair cut The owner then proceeded to charge him double the price as he had taken off his face hair with the blade which my son didnt ask for I managed to then speak to the owner and explain this was not what was requested and didnt realise the cost His response was so rude and unhelpful treating us terribly No customer care and no understanding that he bladed a young person without asking him or telling him of the additional cost and no respect to me as a parent Just saying the prices are on the board and if he touches your chin you get charged full price for beard trim I explained so many have done it for my son before as its minimal chin hair So deeply disappointed about the experience today and my family will not be coming back here My son has red areas all across his face and neck because he has never had this hair removed Hope being horrible to your customer was worth

Ive used these guys for ages usually great the owner and I always have a chat however on this occasion I had somebody differant I asked for my beard to be lined up and shaped up and the bloke misunderstood that as shaved off Not too happy as a maintain my beard daily and Ive got to start from scratch I was given compensation but I have been put off from using again

My year old son had a fantastic first experience here The staff were so friendly made my son feel at ease and were happy to listen to what I wanted for his hair cut His hair turned out exactly how I wanted it Prices are very reasonable too Id highly recommend