Beauty Genesis - Plenty Valley

DO NOT ATTEND BEAUTY GENESIS WESTFIELD PLENTY VALLEY I was appalled by the behaviour i received which left me crying in tears in a nail salon where everyone was looking at me and the situation unfolding between the technician I never got her name and repeatedly asked for the manager and a way to contact my manager as if that was one of my employees I would fire them I got verbally abused and yelled at by this specific technician who at first was really nice I explained to her I wanted french tips for my overseas trip and showed her a photo I said I liked relevantly long nails not too short because when my nails are too short acrylics look chunky on my big nail beds I have never been one to say im not okay with their work because at the end of the day they are the professionals but looking at how my nail looks before colour was put on I was about ready to burst into tears I thought to myself i might trust the process and see if when she files it and adds colour it looks better but it looked worse I tried explaining to her that i didnt like how it looked because to me it looked too blocky But she continued putting nail polish on and told me its too late She said there was nothing she could do while being rough with my fingers and i kept asking why At the end of the day theyre supposed to be trained for this no Do you not want your customers leaving happy and satisfied I explained to her that i didnt like it and i was very calm until she started yelling at me She started to tell me i would have to wait minutes for her to go onto someone else and come back to me while i had already been there an hour I did not want to leave dissatisfied unfortunately i still did and I kept saying that I could not believe she was yelling at me I was so disgusted by that behaviour and her repeated yelling left me balling my eyes out where a lady told another technician i looked quite upset which i clearly was Another lady had then come to do my nails minutes later after I had been yelled at by one of her colleagues I explained to this new lady that I just didnt like the shape of the thumb and thats all I wanted fixing and she was able to fix it for me Going to nail salons has always been stressful for me and this wasnt my first time coming here either I usually had good service and was quick for reference i was there for HOURS The service i received was appalling and when i told the lady i would leave a review about her she continued to yell She then even continued to speak in her language about me which I understood everything she was saying She was giggling and laughing and talking about how I said my nail looked too short and I wanted it longer I am not silly these people talk about you because they think you cannot understand I was so disgusted When i kept asking for a managers contact details they stated that the manager was away on holiday which i then even heard them speaking about how i wanted to contact the manager in their langauge where they used the words manager and holiday The laughing the rudeness and the deplorable behaviour I received from one lady in particular was not okay That whole time me being there i felt so attacked and my service was far from mediocre it was downright yuck I didnt leave happy with my nails although the lady who came and did my nails after i had been visibly hurt was really sweet and tried her hardest to make it a positive experience for me and for that I love but i cannot act like the service i recieved before that was okay I ended up leaving with my nails not being how they wanted and got sick or sitting there so i said they were okay so I could pay and leave I will never be coming back here again I genuinly never thought id experience that in my life but thank you to the second technician who tried to make me pleased Please never come here unless you want to be yelled at for not liking YOUR nails for reference i payed AUD for that service wow

Very disappointed about my nails got shellac done today and by dinner time tonight my nails are chipped and cracking Unfortunately unable to go back to have repaired as I am not from the area and are flying overseas in a couple of days such a waste of money and time Poor quality and service

Terrible Will not return I mentioned twice I was not happy and I was ignored When my partner walked into the salon he could see I was upset and again I stated how I was not happy with the work and it was not acknowledged Not one nail is covered fully really thick spots in places shaping is ok at nail tip but terrible on the rest of the nail none of the nails covered in top coat fully either I pointed out the first nail wasnt covered and asked if she could fix it and she didnt If youre too busy to take the time out to do a service properly turn people away when they walk in Do not have two or three different people service the same client This didnt happen to me this time but I saw it happen to clients and it is not a good look for the business